Delivery and Returns
All orders placed between the 5th November and 2nd December will be subject to a returns period of up to 60 days of your order receipt. Orders placed between the 2nd December and 24th December will have the returns period extended to the 31st January.For full details please read our terms and conditions. Please return goods to the address address below.
We aim to dispatch all goods within 2 working days of receipt of order. Deliveries are only dispatched Monday to Friday. No goods will be sent out over the weekend or on UK Bank Holidays. All orders are dispatched from the UK.
The country of order and delivery country must match.
Delivery to the UK is £5 and parcels are delivered by DHL.
International deliveries are FREE and parcels are delivered by DHL.
Need to return an item?
We are happy to be able to offer free returns for our customers. If you are a UK customer please return goods to the address below*.FREEPOST RTYX-UAGT-JKJKNew & Lingwood eCommerce Returns53 Jermyn StreetLondonSW1Y 6LX
*Due to the ongoing Covid 19 situation Royal Mail is experiencing high volume of traffic through its network and therefore some parcels returned through the Freepost address are taking longer than expected to delivered back to us. If you require a swift turnaround for a return, whether exchange or refund, we suggest you use either registered or recorded post.
If you have any further queries or would like to discuss any problems you may be having with any of our products please contact one of our team on +44 (0)800 0835 102
Please click here for our Cancellation and Returns Policy.