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Delivery and Returns

Goods purchased online can be returned at any time within 30 days of receipt of order for an automatic refund or exchange. For full details please read our terms and conditions. Please return goods to the address address below.

We aim to dispatch all goods within 2 working days of receipt of order. Deliveries are only dispatched Monday to Friday. No goods will be sent out over the weekend or on UK Bank Holidays. All orders are dispatched from the UK. 

The country of order and delivery country must match.

Delivery Rates

Delivery to the UK is £5 and parcels are delivered by DHL.

International deliveries are FREE and parcels are delivered by DHL.

Need to return an item?

We are happy to be able to offer free returns for our customers. If you are a UK customer please return goods to the address below*.

FREEPOST RTYX-UAGT-JKJK
New & Lingwood eCommerce Returns
53 Jermyn Street
London
SW1Y 6LX

*Due to the ongoing Covid 19 situation Royal Mail is experiencing high volume of traffic through its network and therefore some parcels returned through the Freepost address are taking longer than expected to delivered back to us. If you require a swift turnaround for a return, whether exchange or refund, we suggest you use either registered or recorded post.

For International returns please click here to create your FREE returns docket. If you have any questions please contact [email protected] quoting your order number.

If you have any further queries or would like to discuss any problems you may be having with any of our products please contact one of our team on +44 (0)800 0835 102

Please click here for our Cancellation and Returns Policy.